What is the return policy?
Items must be returned within 30 days in like new condition with original packaging. * See exceptions below. To return an item, call us toll free at 844-216-3966 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted.
All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.
The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit.
If you have received a defective item, please contact us at 844-216-3966.
Who pays for return shipping costs?
BlackFireWax.com covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid label to return the product(s) to us in this situation.
Items returned for reasons other than defect or BlackFireWax.com error will not be provided with a pre-paid return label. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product".
Are there any items that cannot be returned?
Custom-made items cannot be returned. These items are made for your specific vehicle. Custom items include, but are not limited to: car covers, custom seat covers, Lloyd floor mats, and custom license plates. Please verify that the information provided for a custom item is correct before placing your order. Custom items are noted as such on the product page. We can only accept returns on custom items in the event of a manufacturer error.
Covercraft: Per Covercraft, we cannot accept returns on the following car cover fabrics: Form Fit, WeatherShield HP, WeatherShield HD, and Sunbrella. A 15% restocking fee will be charged on all other returned Covercraft items, including ready-fit car covers, Canine Covers, pet products, and Seat Gloves.
Electronics: Returned electronics (including buffers, battery tenders, tire gauges, vacuums, and blowers) are subject to a 20% restocking fee if product has been used or opened. There is no restocking fee for a defective product returned in exchange for the same product.
Garage Mats: Per the manufacturers, a 15% restocking fee will be charged on all returned garage flooring/mats. A 15% restocking fee will also be charged on all returned Tornador Car Cleaning Tools.
Hot water extractors are non-returnable.
Can I exchange an item?
Yes. Please call us at 844-216-3966 and let us know that you will be returning an item and what item you would like instead. We will assign a Return Authorization Number, which must be written on the outside of the package. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.
We test, use and stand behind everything we sell. Your complete satisfaction is our only goal.
7744 SW Jack James Dr
Stuart, Florida 34997